Role highlights
Full Time
Permanent
Entry
On-site
The Warranty Specialist role at Johnson Controls requires strong process management and customer service skills with a focus on warranty claim evaluation and administration. Candidates should be detail-oriented and capable of assessing documentation to make structured decisions related to warranty claims, including processing payouts, updating systems, canceling claims, and issuing credit notes. Experience with administrative workflows and proficiency in digital platforms such as SAP, Salesforce, SharePoint, and Microsoft Office is important, along with a willingness to learn new tools. Effective communication skills in both English and Danish, both spoken and written, are essential to collaborate with sales channels, branches, distributors, and a global product technical team. The role involves monitoring warranty retrofits and concessions, preparing reports, and identifying opportunities for process improvements. A positive, solution-oriented mindset and ability to work well in a team environment are key attributes. While the position is entry-level, a bachelor’s degree is expected, and candidates with a technical background, such as engineering or knowledge of HVACR or industrial refrigeration, will have an advantage. Overall, this role combines administrative expertise, customer interaction, and technical collaboration within a global organizational context to ensure efficient warranty process management and high customer satisfaction.
About the role
Role Summary
- Join Johnson Controls as a Warranty Specialist focused on process management, customer service, and technical understanding
- Evaluate, process, and administer warranty claims from sales channels
- Collaborate closely with the Product Technical team in a global organization
Responsibilities
- Assess and manage incoming warranty claims, ensuring proper documentation and timely payouts
- Work proactively with sales channels to resolve issues and maintain high customer satisfaction
- Handle daily warranty administration: update system data, cancel claims, issue credit notes, and manage documentation
- Monitor warranty retrofits and concessions, prepare reports, and suggest process improvements
- Support and optimize digital platforms (SAP, Salesforce, SharePoint, internal warranty systems)
- Provide training and support to branches and distributors on warranty processes
- Collaborate within a global team and with Product Technical colleagues
Requirements
- Process-focused and detail-oriented, able to evaluate documentation and make structured decisions
- Strong customer communication skills
- Experience with administrative workflows; familiarity with SAP, Salesforce, or SharePoint is ideal
- Fluent in English and Danish (spoken and written)
- Comfortable with Microsoft Office and willing to learn new digital tools
- Enjoys teamwork and has a positive, solution-oriented mindset
Nice to Have
- Knowledge of HVACR or industrial refrigeration
- Technical background (e.g., Marine Engineer, Engineer, or similar)
How to Apply
- Apply via the Johnson Controls homepage: https://jobs.johnsoncontrols.com
- For questions, contact Talent Acquisition Partner Christina Rundstrøm at +45 2550 5171 or [email protected]
- Applications are reviewed on a rolling basis – apply as soon as possible
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