YouSee søger kunderådgivere til vores kundecenter i Odense

This entry-level customer advisor role at YouSee's Odense customer center requires strong interpersonal and communication skills to create excellent customer experiences. Candidates should be empathetic, trustworthy, and able to maintain composure in a fast-paced, performance-driven environment. The role involves handling inbound calls related to TV, internet, mobile, and other YouSee products, providing technical support and product guidance. A key responsibility is to assess customer needs and suggest appropriate YouSee solutions, incorporating sales elements through consultative dialogue. The position includes a comprehensive 4-week internal training program covering technical support, company systems, and product knowledge, preparing advisors to effectively resolve customer inquiries and technical challenges. Candidates should demonstrate accountability, a willingness to learn from mistakes, and value teamwork and diversity. The role demands flexibility with work hours averaging 37 per week, including weekend shifts every third weekend. Benefits include a fixed hourly wage with weekend supplements, individual commission schemes, pension and health plans, and discounts on YouSee services. Overall, this position suits individuals with a high school education seeking to develop customer service and sales skills within a structured training environment, emphasizing technical product support and solution selling in a telecommunications context.