Role highlights
Full Time
Permanent
Mid
On-site
This Account Manager role requires strong interpersonal and communication skills to manage client relationships effectively. The position focuses on understanding client needs, coordinating between internal teams and clients, and ensuring customer satisfaction. Key competencies include account management, client retention, negotiation, and problem-solving abilities. The role demands organizational skills to handle multiple accounts simultaneously and the ability to analyze client data to identify opportunities for growth. While specific experience and education levels are not provided, successful candidates typically demonstrate proficiency in customer relationship management (CRM) software, sales strategies, and project coordination. The role may also benefit from knowledge of industry-specific products or services to tailor solutions to client requirements. Overall, this position suits individuals with a customer-focused mindset, strong business acumen, and the ability to work collaboratively across departments to meet client objectives and drive revenue growth. Apply if this aligns with your profile and experience.
About the role
Account Manager
Join the planet’s most important fight
Normative is looking for an Account Manager to join our team in Stockholm. We help companies understand and reduce their carbon footprints on their journey to Net Zero through science-based carbon accounting products and expert advice. Join us to make a real positive impact on the climate.
Role Summary
As an Account Manager in the Nordics, you will work closely with customers to drive change and support their journey to Net Zero.
Responsibilities
- Build long-term, trusted relationships with customers
- Proactively identify opportunities to grow your book of business through customer discovery and engagement
- Interpret customer requirements to help them meet business objectives through Normative
- Conduct commercial discussions and identify growth and upsell opportunities
- Help customers understand Normative and drive interest in additional products and services
- Lead customer initiatives to ensure high satisfaction, retention, and growth
- Collaborate cross-functionally (Climate Strategy, Sales, Product, Marketing) to embed the customer voice in our strategy
Requirements
- Strong verbal and written communication skills in English & native Swedish
- Experience in account management or similar roles, supporting customers from onboarding to renewal
- Ability to manage multiple accounts and contacts with strong prioritization skills
- Extensive experience in SaaS customer management, with strong negotiation, presentation, and interpersonal skills
- Demonstrated history of delivering and exceeding revenue targets
- Ability to work autonomously and build your own processes
- Proficient in Salesforce
Nice to Have
- Excited to work with customers and support their sustainability journey
- Thrive in a fast-paced environment and take ownership of solutions
- Motivated to meet and exceed goals
Location
- Based in Stockholm office 3 days a week
- No relocation or VISA support available for this position
Benefits
- Market-based salaries and annual merit-based salary reviews
- 30 days/year of paid vacation + up to 2 additional days off
- Pension and parental leave
- 5,000 SEK wellness allowance (friskvårdsbidrag) + 1 wellness hour per week
- Social and team-building activities (off-site, after work, winter/summer parties)
- Opportunity to make a real positive impact on the world
- Friendly, supportive, and humble working culture
- Benefits packages reviewed regularly and may be modified
How to Apply
- Apply with your CV in English
- Continuous selection process
Interview Process
- Screening interview with Talent Acquisition
- First interview with hiring manager
- Online Personality & Logic assessment
- Case interview with hiring manager and CEO
- Values interview
Normative is committed to hiring diversely and assesses candidates based on experience, skills, and unique talents. A background check will be conducted before hiring any candidate.
More roles from Normative
View company profile
Normative
Our Mission: Normative is here to make known and reduce the sustainability impact of all economic activities on the planet. We provide science-based carbon acc...
- Location
- Sweden
- Employees
- 51-200 employees
- Website
- normative.io