AIL: Customer Service Rep - Work From Home

This Customer Service Representative role focuses on supporting working families by guiding them through benefit options and conducting virtual consultations via phone or video calls. Key skills include strong verbal and written communication to clearly and professionally explain benefit programs and provide ongoing client support, follow-up, and policy reviews. The position requires proficiency with technology platforms such as Zoom and online documentation tools, highlighting comfort with remote work environments. Candidates should demonstrate motivation, coachability, and a desire for career growth, including advancement into leadership roles. The role demands the ability to work independently while maintaining accurate documentation and ensuring compliance. A high school diploma or equivalent is required, with post-secondary education considered an asset. Legal eligibility to work in Canada or the US is mandatory. The job offers comprehensive training, mentorship, and performance-based incentives, emphasizing a client-focused approach and relationship-building skills. Overall, this position suits individuals with strong interpersonal skills, technological aptitude, and a commitment to professional development in a remote, customer service-oriented setting.