Associate Director, Journey Management (10-months Maternity Cover)

The role of Associate Director, Journey Management, primarily involves overseeing and optimizing customer or user journeys across various touchpoints to enhance overall experience and satisfaction. Although specific technical skills, experience level, and educational background are not provided, this senior-level position typically requires strong leadership capabilities, strategic planning, and cross-functional collaboration skills. Expertise in journey mapping, customer experience management, data analysis, and process improvement methodologies is often essential. The candidate should be adept at managing teams, driving change initiatives, and aligning journey strategies with broader business goals. Familiarity with journey management tools, CRM platforms, and analytics software would be advantageous. Excellent communication and stakeholder management skills are critical to effectively coordinate with marketing, product, operations, and technology teams. Given the temporary nature of the role (10-month maternity cover), adaptability and the ability to quickly integrate into existing frameworks and deliver results within a limited timeframe are important. Overall, the position demands a blend of strategic insight, operational execution, and leadership in journey management to support customer-centric growth and transformation initiatives.