Customer Experience Specialist, Delivery - Vamdrup (Part-Time)
Role highlights
Part Time
Permanent
Entry
On-site
The Customer Experience Specialist role at Tesla requires strong interpersonal and communication skills to provide an exceptional customer experience during vehicle delivery. The specialist acts as a delivery handover expert, guiding customers through the process, answering questions, and ensuring each customer feels valued and supported. Key competencies include in-depth knowledge of Tesla products, including vehicles, solar panels, and energy storage solutions, allowing the specialist to provide clear, simple product orientation and highlight key features effectively. The role demands excellent organizational skills to manage multiple priorities in a fast-paced environment, including verifying documentation, conducting pre-delivery inspections to meet quality standards, and coordinating with the sales and delivery teams to meet targets. The candidate must be flexible to work weekends and evenings and hold a valid driver's license (B category). A passion for Tesla's mission to accelerate sustainable energy adoption is essential, reflecting in a positive, professional attitude aligned with company values. Experience in delivering superior customer service and the ability to build rapport quickly are critical for success. The role also involves supporting test drives and handling post-sale inquiries, requiring problem-solving abilities and customer-focused mindset. Overall, this position suits individuals with proven customer experience skills, strong product knowledge, organizational capability, and a commitment to sustainability and innovation in the automotive industry.
About the role
Customer Experience Specialist, Delivery - Vamdrup (Part-Time)
Role Summary
- Provide a welcoming and superior experience for customers collecting their new Tesla
- Act as a delivery handover expert, answering customer questions about their new car
- Ensure each customer feels valued, heard, and supported
- Work closely with the sales and delivery team to achieve targets
- Support Tesla's mission to accelerate the world’s transition to sustainable energy
Responsibilities
- Greet and welcome customers, creating a positive first impression
- Assist with the delivery process, including vehicle handover and final check-out
- Provide product orientation, highlighting key features and usage guidance
- Verify and confirm all required documents before delivery
- Conduct pre-delivery inspections to ensure quality standards
- Act as a point of contact for post-sale inquiries and support
- Liaise with the delivery team to keep customers updated on vehicle progress and delivery timelines
- Support test drives, highlighting vehicle capabilities and features
- Maintain a positive and professional attitude, reflecting Tesla's values
Requirements
- Excellent interpersonal skills with the ability to build rapport with customers
- Strong knowledge of Tesla products (vehicles, solar panels, energy storage)
- Ability to communicate information clearly and simply
- Proven track record of delivering excellent customer experiences
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Flexibility to work weekends and evenings as required
- Passion for Tesla's mission
- Driver's license: B (Almindelig bil)
How to Apply
- Please note in your application that you found the job at Jobindex
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