Customer Success Manager - Copenhagen
Role highlights
Full Time
Permanent
Mid
On-site
The Customer Success Manager role at Liva Healthcare requires extensive experience in customer success, account management, or client-facing positions within SaaS, technology, or related industries. Key competencies include building and maintaining strong client relationships, acting as a trusted advisor, and driving customer satisfaction, retention, and expansion. The candidate must be skilled in onboarding clients, ensuring smooth adoption of digital health solutions, and translating customer business goals into actionable success plans. Proficiency in identifying upselling and cross-selling opportunities in collaboration with sales teams is essential. Strong communication skills, including fluency in English and preferably Danish, are necessary to explain complex solutions clearly and deliver value-driven interactions. A proactive, hands-on approach combined with a strong problem-solving mindset is critical. Familiarity with CRM and customer success tools is required to monitor customer health, address renewal risks, and track key performance metrics. A bachelor’s degree in Business, Communications, or a related field, or equivalent experience, is expected. The role demands collaboration across internal teams such as Product, Sales, and Support to continuously improve the customer experience. This position offers the opportunity to work within an international, mission-driven company focused on digital behavior change and chronic condition management, emphasizing a flexible working culture and career development. The ideal candidate will demonstrate a customer-centric mindset, strong interpersonal skills, and the ability to thrive in a dynamic health tech environment.
About the role
About Liva
- Founded in 2015 in Denmark
- Pioneer in digital behaviour change
- Mission: Empower 1 million people by 2030 to improve health and well-being
- Focus: Preventing and managing chronic conditions through digital, evidence-based lifestyle interventions
- Headquarters: Copenhagen and London
- Collaborates with healthcare systems (including NHS), life science companies, and health insurers
About the Role
- Proactive, customer-focused position based in Copenhagen
- Build strong client relationships and ensure clients gain maximum value
- Act as a trusted advisor through onboarding, adoption, and growth
- Collaborate internally to deliver exceptional customer experiences
Responsibilities
- Serve as primary point of contact for customers in Denmark and the wider region
- Build trusted relationships to ensure satisfaction, retention, and expansion
- Lead onboarding and ensure smooth adoption of solutions
- Translate customers’ business goals into success plans
- Identify upselling and cross-selling opportunities with Sales
- Monitor customer health and address renewal risks proactively
- Collect feedback and collaborate with Product, Sales, and Support teams
- Track and report on customer success metrics and KPIs
Requirements
- Experience in Customer Success, Account Management, or client-facing roles in SaaS, technology, or related industries
- Strong communication and relationship-building skills
- Fluency in English; Danish is a plus
- Ability to explain complex solutions simply and value-driven
- Proactive, hands-on, and strong problem-solving mindset
- Comfortable with CRM and customer success tools
- Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
Benefits
- Opportunity to make a meaningful impact in a growing company
- International team environment in central Copenhagen
- Competitive compensation and benefits
- Career growth with continuous learning and development
- Flexible working culture valuing work-life balance
About Liva Healthcare
- Leading European provider of digital health coaching
- Delivers human-centric coaching via advanced app
- Focus on preventing and managing obesity, type 2 diabetes, and cardiovascular diseases
- Operates in seven countries and growing
- Partners with healthcare and life science organizations
- Committed to diversity, inclusion, and employee well-being
How to Apply
- Liva Healthcare welcomes talented individuals eager to build a career in global health tech
- Committed to fair, inclusive, and transparent recruitment
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Liva Healthcare
Liva Healthcare A/S
- Location
- København
- Employees
- 11-50 employees
- Website
- www.livahealthcare.com