Role highlights
Full Time
Permanent
Mid
On-site
The Customer Success Manager role at Freetrailer in Denmark requires strong expertise in partner relationship management and customer-centric service delivery. The candidate must excel in building and maintaining long-term, positive relationships with both new and existing partners through effective communication, training, and ongoing support. Fluency in Danish and proficiency in English are essential, with additional Scandinavian or Dutch language skills considered advantageous. The role demands excellent communication and negotiation abilities, including handling challenging conversations professionally and solution-oriented. Proficiency in Microsoft Office and the capacity to quickly learn new systems are important technical competencies. Organizational skills and the ability to prioritize tasks independently are critical, alongside a proactive, self-motivated attitude and strong team collaboration spirit. The candidate should have prior experience in customer-facing roles, demonstrating the ability to manage a customer portfolio throughout the entire customer journey, from onboarding to continuous support. Responsibilities include becoming an expert in Freetrailer’s products and processes, conducting partner training and digital webinars, collaborating closely with sales, marketing, customer support, and technical teams, and sharing insights to improve team efficiency and partner satisfaction. The role also involves monitoring and improving key performance indicators related to partner success and ensuring smooth cooperation with suppliers. The ideal candidate thrives in a fast-paced, dynamic environment, contributing to Freetrailer’s international expansion and agile, transparent, and learning-focused culture.
About the role
Role Summary
Join Freetrailer as a Customer Success Manager and help build long-term relationships with partners in Denmark. You will ensure partner loyalty, manage both new and existing partners, and play a key role in our international expansion. The role requires proactive communication, a customer-centric approach, and strong organizational skills.
Responsibilities
- Build and maintain positive relationships with partners through regular communication, training, and support
- Proactively manage your customer portfolio throughout the entire customer journey
- Become an expert in Freetrailer products and processes, and train partners accordingly
- Collaborate closely with Sales, Customer Support, Marketing, and Tech teams
- Host digital kick-off webinars for new partners
- Develop and share best practices to improve team processes, quality, and efficiency
- Maintain Freetrailer’s high level of partner satisfaction
- Monitor and improve KPIs that measure partner success
- Ensure close collaboration with suppliers
- Share partner insights and operational information across teams
Requirements
- Fluent in Danish and comfortable with English; knowledge of Dutch or other Scandinavian languages is a plus
- Comfortable working in a fast-paced and dynamic environment
- Excellent communication and negotiation skills
- Able to handle difficult conversations professionally and solution-oriented
- Proficient in Microsoft Office and able to quickly learn new systems
- Well organized and able to prioritize tasks effectively
- Self-motivated, proactive, and responsible
- Strong team spirit and commitment to collective success
- Previous experience in customer-facing roles
What the Job Consists Of
- Delivering first-class service to Freetrailer’s partners using a customer-centric approach
- Becoming an expert in Freetrailer’s products and processes
- Collaborating daily with colleagues and your manager to improve internal competencies and team processes
- Developing and maintaining strong relationships with cross-functional internal teams
- Planning, implementing, and following up on partner meetings and training sessions
- Ensuring a consistent and smooth customer journey during onboarding and beyond
About Freetrailer
Freetrailer is a sharing-economy platform with over 1.4 million annual users. We offer 100% self-service rentals of trailers and e-bikes at more than 170 major retail brands across Scandinavia, Germany, and the Netherlands, including IKEA, jem og fix, Silvan, and JYSK. Our culture is positive, diverse, and agile, with a focus on flexibility, transparent leadership, and continuous learning.
Practical Information
- Employment type: Full-time
- Salary: Attractive salary package
- Starting date: As soon as possible
- Workplace: Dampfærgevej, Copenhagen
- Application deadline: Send your application as soon as possible. Interviews and hiring are ongoing.
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Freetrailer
Freetrailer Group A/S is fully committed to satisfying our customers and business partners. As a prominent leader in the trailer rental industry, Freetrailer Gr...
- Location
- Søborg
- Employees
- 51-200 employees
- Website
- www.freetrailer.com