Customer Success Manager (Swedish and English Speaking)

Role Summary

• Join Eletive to help build workplaces where people thrive
• Support organizations in increasing employee engagement and well-being using the Eletive People Success Platform
• Be part of a rapidly growing Customer Experience team with opportunities for responsibility and growth

Responsibilities

• Guide customers through onboarding and help them achieve value with Eletive
• Act as the primary point of contact, advocate for customer needs, and provide feedback to internal teams
• Conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and address churn risks
• Partner with Product and Account Management teams to align on customer needs and identify growth opportunities
• Maintain accurate and up-to-date customer information in the CRM system
• Stay updated on Eletive products and best practices, sharing insights with the team

Requirements

• BA/BS degree in a relevant field
• 2+ years of hands-on experience in a similar role
• Strong communication skills, service-minded, and passionate about customer relationships
• Conscientious and detail-oriented
• Comfortable managing multiple simultaneous projects and solving customer problems
• Responsive and open to giving and receiving feedback
• Team player, enthusiastic about contributing to a thriving work environment
• Fluent in Swedish and English (written and spoken)
• Aligned with Eletive's Core Values:
  • We Grow Together: Value teamwork and helping others succeed
  • We Innovate and Iterate: Embrace creativity and continuous improvement
  • We Lead Ourselves: Take ownership and responsibility for your work

Nice to Have

• Background in HR

Benefits

• Diverse team with a shared mission to improve workplaces
• Hybrid work setup, flexible hours, and two weeks per year to work fully remote from anywhere
• Six weeks of vacation, wellness grant, insurance package, and snacks
• Malmö office close to the central station, with rooftop terrace, play area, and workout station
• Enjoy fika, Friday breakfasts, kickoffs, afterworks, and more

How to Apply

• Recruitment is ongoing—apply today!
• We look forward to getting to know you!