Role highlights
Full Time
Permanent
Mid
Hybrid · On-site
The Customer Success Specialist role requires proven experience in customer success, customer service, or account management, ideally with exposure to software or hardware products. Key competencies include strong communication skills to confidently guide clients through onboarding and ongoing support, managing multiple complex client relationships, and prioritizing competing demands effectively. The role demands high attention to detail and excellent organizational abilities to ensure successful onboarding of high-level clients, including conducting structured calls, providing tailored setup assistance, and defining clear success metrics. Candidates must demonstrate a proactive, customer-first mindset with problem-solving skills to troubleshoot issues within scope and coordinate with development teams for technical escalations. Familiarity and comfort with digital platforms, workflows, and technical products are essential for seamless collaboration with cross-functional teams such as customer experience, sales, and development. Responsibilities also encompass strategic client communication throughout the event lifecycle, risk management, post-event feedback gathering, and managing renewals with an eye toward upselling and long-term growth. Success in this role is measured by onboarding efficiency, client satisfaction (NPS), and renewal rates. The position suits individuals who thrive in a startup environment characterized by agility, a supportive team culture, and flexibility, including partial remote work. Overall, the role demands a blend of interpersonal skills, technical aptitude, organizational excellence, and a proactive approach to client success in a dynamic, event-driven context.
About the role
Role Summary
- Join Ticketbuter, the team behind name badge printers and ticketing platforms used at high-profile events across Europe
- Work with our new brand, Fredo, focusing on global name badge printing services
- Take full responsibility for onboarding, strategic client communication, and proactive follow-up
- Become a trusted partner for clients, guiding them through onboarding and supporting them throughout the event lifecycle
- Collaborate closely with CX, sales, and development teams to deliver a seamless customer experience
Responsibilities
- Own onboarding for high-level clients, including structured calls, tailored setup support, and clear success metrics
- Partner with clients before, during, and after events to identify goals, manage risks, and ensure successful execution
- Troubleshoot issues within your scope, escalate technical requests to developers, and follow through to resolution
- Gather post-event feedback and insights to improve the product, onboarding experience, and client workflows
- Manage renewals by preparing quotes and invoices, identifying upsell opportunities and long-term growth potential
Success Metrics
- 95% of complex clients onboarded successfully and on time (before event launch date)
- Average NPS score of 8.5
- 80% renewal rate for assigned clients
Requirements
- Experience in Customer Success/Service or Account Management
- Experience with software or hardware is an advantage
- Strong communication skills with the ability to guide clients confidently
- Ability to manage multiple complex clients and competing priorities
- High attention to detail and strong organisational skills
- Comfort working with digital platforms, workflows, and technical products
- Proactive problem solver with a customer-first mindset
Benefits
- Full-time position
- 3 days/week in our Copenhagen HQ
- Flexible hours
- No Danish required
Culture
- Startup energy: playful but ambitious
- Beer in the fridge, emojis in Slack
- Room to fail fast and bounce back quicker
- Action over perfection
- Supportive team environment
How to Apply
If this sounds like a place where you’d thrive, we’d love to hear from you. We’re excited to grow — and even more excited to do it with someone like you on board.
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- Location
- København
- Employees
- 11-50 employees
- Website
- ticketbutler.io