Customer Success Specialist – Scale Sitedrive’s SaaS across Norwegian contractors and make

The Customer Success Specialist role requires a foundational understanding of customer relationship management within a SaaS environment, specifically targeting Norwegian contractors. Candidates should possess a bachelor's degree, indicating a solid educational background to support analytical and communication skills. As an entry-level position with approximately 20 experience points, the role is suited for individuals beginning their careers in customer success or client-facing roles in technology-driven companies. Key competencies include effective communication, problem-solving, and the ability to onboard and support customers to maximize product adoption and satisfaction. Familiarity with SaaS platforms and the ability to work collaboratively with sales, product, and technical teams are essential to scale the software across the target market. Understanding contractor workflows and challenges in the Norwegian construction or related industries would be advantageous. The role demands a proactive approach to identifying customer needs, managing feedback, and ensuring a seamless user experience to drive retention and growth. While deep technical expertise is not mandatory, a basic grasp of software functionality and the ability to translate technical features into business value for customers is important. Overall, the position suits candidates with a bachelor's degree, early career experience, strong interpersonal skills, and a keen interest in supporting SaaS adoption within a niche market segment.