Danish-speaking Brand Support Expert

The Danish-speaking Brand Support Expert role requires fluency in Danish (both spoken and written) alongside a good command of English to effectively communicate with customers. The position focuses on delivering exceptional customer service for a global home technology brand by handling incoming calls, emails, and messages with professionalism and empathy. Key technical competencies include providing product guidance, performing technical support tasks such as setup, troubleshooting, and maintenance, and managing warranty claims, repairs, and replacements in line with company policies. The role demands strong problem-solving skills and attention to detail to ensure customer concerns are addressed thoroughly and efficiently. Experience in customer or technical support is advantageous, highlighting the need for familiarity with support processes and customer interaction best practices. The candidate should demonstrate a genuine passion for technology and helping people, reinforcing a customer-centric approach. Collaboration with internal teams is essential to maintain a seamless customer experience, requiring teamwork and communication skills. As a lead-level position, the role expects a higher level of responsibility and expertise in managing complex customer issues and contributing to service excellence. The company offers comprehensive training by certified instructors, supporting ongoing professional growth. Benefits include relocation support, competitive salary with bonuses, healthcare, employee discounts, and a multicultural, progressive work environment. Overall, this role blends technical troubleshooting, customer service excellence, and cross-cultural communication within a dynamic and supportive organizational culture.