Danish-Speaking Customer Service Representative
Role highlights
Full Time
Permanent
Lead
Hybrid · On-site
This role requires a Danish-Speaking Customer Service Representative with C2-level proficiency in Danish and advanced English skills, emphasizing excellent written and verbal communication abilities. The candidate must demonstrate strong interpersonal skills to effectively mediate between international travelers and accommodation partners, resolving inquiries related to services, payments, and technical issues. Proficiency in user-friendly PC skills is essential, including experience with Office 365, CRM databases, and other internal platforms. A problem-solving, solution-driven mindset combined with a positive and motivated attitude is critical for managing challenging customer interactions. The position demands a goal-oriented approach and adaptability to changing priorities and evolving business processes. Familiarity or affinity with accommodation platforms is valued, alongside prior experience in customer service or contact center environments. The role is based in Barcelona, requiring availability to work both onsite and remotely within a 100km radius. The company offers comprehensive initial training and ongoing coaching, supporting professional growth within a multicultural, international environment. Additional benefits include private health insurance, flexible remuneration options, and a progressive, employee-focused culture. Overall, the ideal candidate is a seasoned customer service professional capable of delivering high-quality support in a fast-paced, dynamic outsourcing/BPO setting, with strong language skills, technical proficiency, and a customer-centric, adaptable work style.
About the role
Role Summary
- Join AK recruitment's partner, a leading Outsourcing/BPO consultancy, as a Danish Customer Service Representative in Barcelona
- Support international travellers and accommodation partners
- Mediate between both sides via email and phone, ensuring high-quality customer service
Responsibilities
- Understand and identify customer needs for a prestigious travel company
- Listen, respond, and mediate between international travellers and accommodation suppliers
- Clarify inquiries about service, payment, and technical requirements
- Provide accurate information and follow set processes via email and phone
Requirements
- Danish C2 level and advanced English
- Excellent written and spoken communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset for handling challenging customer issues
- Goal-oriented work approach
- Open to changing priorities and business processes
- Affinity with accommodation platforms
- Experience in customer service or contact centre environments valued
- Availability to work from the office and from home (within 100km of the office)
The Offer
- Feel Good program: Spanish lessons, quizzes with prizes, free group activities (running, beach volleyball, roller skating, and more)
- Free private health insurance with permanent contract
- Flexible remuneration in nursery school transport after probation period
- Multicultural and international working environment
- Modern office spaces, well connected by public transport and near Glories shopping mall (Westfield)
- Free coffee daily and free fruit weekly
- Be part of an industry-leading department with opportunities to learn and grow
- 3 weeks of initial training and continued personal coaching
Benefits
- Close to the beach
- Flight costs reimbursed
- Great base salary
- Multicultural team
- Progressive company culture
- Sunny weather
- Temporary accommodation
How to Apply
- Please note in your application that you found the job at Jobindex
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