Delivery Advisor - Ringsted
Role highlights
Full Time
Permanent
Entry
On-site
The Delivery Advisor role at Tesla focuses on guiding customers through the entire vehicle delivery process to ensure a seamless and exceptional experience. Key competencies include strong operational skills to manage multiple tasks and priorities efficiently in a fast-paced environment. The role requires excellent communication and interpersonal abilities to clearly explain complex information in simple terms and to maintain regular, transparent communication with customers regarding delivery updates and expectations. Attention to detail is critical for accurately completing all necessary documentation and adhering to processes that support timely revenue recognition and cash collection. The advisor must validate and adjust ownership and purchase solutions, support customers with financing, trade-ins, and vehicle registration, and coordinate closely with sales, delivery, and service teams to meet or exceed delivery targets. Problem-solving skills are essential to anticipate and resolve delivery issues promptly. The role also demands flexibility to support various sales and delivery needs, proficiency in tracking and updating customer information within internal systems, and the ability to educate customers on Tesla's ecosystem and product offerings. A passion for Tesla’s mission to accelerate sustainable energy adoption and a commitment to delivering outstanding customer service are fundamental. The position involves executing sales administrative duties, including contract completion and finance collaboration, and contributing to broader business requirements as needed. Overall, the role requires a customer-focused, detail-oriented professional capable of working independently and collaboratively within a dynamic, mission-driven environment.
About the role
Delivery Advisor - Ringsted
Role Summary
- Guide customers through the Tesla vehicle delivery process
- Ensure a frictionless and exceptional delivery experience
- Validate and adjust ownership solutions for successful deliveries
- Collaborate closely with the sales and delivery team to achieve targets
- Driven by Tesla’s mission to accelerate the world’s transition to sustainable energy
Responsibilities
- Take over customers after order placement and guide them through delivery
- Validate and adjust purchase solutions designed by Tesla Advisors
- Create ownership solutions for customers new to Tesla
- Support customers with financing, trade-ins, and registration
- Communicate regularly with customers, set expectations, and provide delivery updates
- Address customer questions and resolve delivery issues
- Ensure all required documentation is completed accurately and on time
- Adhere to processes for speedy revenue recognition and cash collection
- Coordinate with Delivery Experience and Service teams for seamless customer experience
- Ensure customer satisfaction with the delivery experience
- Conduct vehicle handovers
- Meet or exceed delivery targets and performance metrics
General Duties
- Operate flexibly to support sales and delivery needs across the team
- Accurately track and update customer details and actions in internal systems
- Share and execute best practices across the Tesla location
- Educate customers on the Tesla ecosystem and available solutions
- Execute sales administrative duties, including contract completion and finance, in collaboration with stakeholders
- Manage additional duties to support wider business requirements
Requirements
- Strong operations skills; able to manage multiple tasks and priorities in a fast-paced environment
- Good problem-solving skills; able to anticipate and address issues
- Excellent communication and interpersonal skills
- Ability to explain complex topics in simple terms
- Attention to detail and focus on accuracy
- Ability to work independently and as part of a team
- Passion for Tesla’s mission and products; desire to provide exceptional customer experience
How to Apply
- Please note in your application that you found the job at Jobindex
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by law. Tesla provides reasonable accommodations to individuals with disabilities. Contact [email protected] for accommodations.
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