Role highlights
Full Time
Permanent
Senior
On-site
The Delivery Supervisor role in Ringsted requires strong operational leadership and team management skills within a delivery-focused environment. Key competencies include overseeing daily delivery operations to ensure timely vehicle arrival, readiness, and quality standards, while managing performance indicators such as dwell time, yield, cost per delivery, customer satisfaction, and transactional accuracy. The position demands experience in sales, service, or operations, with proven problem-solving abilities and a focus on operational efficiency and results achievement. Supervisory responsibilities include mentoring and coaching teams to meet productivity and business goals, as well as managing customer escalations and the delivery pipeline effectively. The role involves cross-functional collaboration with departments such as Inside Sales & Delivery, Order Operations, Financial Services, Enterprise, Logistics, and Service teams, requiring excellent communication skills and the ability to build collaborative relationships at all organizational levels. Strong organizational, numerical, and analytical skills are essential to support planning, forecasting, and implementation of operational tasks. Additional responsibilities include overseeing vehicle revenue recognition, final payment collection, and vehicle registration processes. A valid driver's license category B is required. The ideal candidate demonstrates the ability to prioritize multiple tasks, meet critical deadlines, and maintain high standards of operational performance and customer satisfaction in a dynamic delivery environment.
About the role
Role Summary
As Delivery Supervisor, you will be responsible for the execution of all deliveries within the assigned location, aiming to meet or exceed targets. You will ensure smooth execution of deliveries according to defined performance indicators such as dwell, yield, cost per delivery, customer satisfaction, and transactional accuracy.
You will collaborate cross-functionally with Inside Sales & Delivery, Order Operations, Financial Services, Enterprise, Logistics, Service, and other support teams to deliver vehicles on time while maintaining high customer service standards. You will also mentor subordinates and operations teams to help achieve business goals and ensure staff needs are met.
Responsibilities
- Build and maintain teams with high productivity standards to ensure timely vehicle arrival, turnaround time, and quality standards for smooth vehicle handovers
- Oversee daily delivery operations, including vehicle arrival, readiness, and day-of-delivery activities
- Responsible for vehicle revenue recognition and final payment collection in collaboration with Inside Sales & Delivery
- Accountable for the vehicle registration process
- Assist in planning, forecasting, implementation, and follow-up of operational tasks
- Oversee and manage delivery operational tasks, including dwell, yield, cost per delivery, customer satisfaction, and transactional accuracy
- Manage and plan day-to-day delivery operations for both vehicle and customer flows
- Manage delivery pipeline and handle customer escalations
Requirements
- Experience in Sales, Service, or Operations
- Proven ability to focus on problem-solving, operational efficiency, and achieving results
- Demonstrated ability to manage a team, including coaching and performance management
- Ability to prioritize, manage multiple tasks, and meet business-critical deadlines
- Strong organizational, numerical, and analytical skills
- Excellent written and verbal communication skills
- Ability to develop collaborative relationships and communicate across all levels of the organization
- Driver's license: B (Almindelig bil)
How to Apply
Please note in your application that you found the job at Jobindex.
More roles from Tesla Ringsted
View company profileDelivery Advisor - Ringsted
Flexible location
Join Tesla as a Delivery Advisor in Ringsted to guide customers through seamless vehicle deliveries. Apply now and drive...