Enterprise Customer Success & Product Manager

The Enterprise Customer Success & Product Manager role requires a blend of customer relationship management and product management expertise within an enterprise context. Key skills include strong customer success capabilities, focusing on building and maintaining long-term relationships with enterprise clients to ensure satisfaction, retention, and growth. The role demands proficiency in understanding customer needs, resolving issues, and driving adoption of products or services. Product management skills are essential, including experience in product lifecycle management, roadmap planning, feature prioritization, and cross-functional collaboration with development, sales, and marketing teams. The ability to translate customer feedback into actionable product improvements and align product strategies with business goals is critical. Strong communication, negotiation, and stakeholder management skills are necessary to manage expectations and deliver value. Analytical skills to assess product performance, customer metrics, and market trends are also important. While specific experience and education levels are not provided, the role typically suits candidates with several years of experience in customer success and product management, ideally within B2B or enterprise environments. Familiarity with CRM tools, product management software, and data analysis platforms enhances effectiveness. Overall, this position demands a strategic, customer-focused mindset combined with practical product management expertise to drive business growth and customer satisfaction at the enterprise level.