Kundeservice- & Webshop supporter

The role of Kundeservice- & Webshop supporter at Kaiser Sport & Ortopædi requires strong communication skills, both written and verbal, to effectively serve as the first point of contact for customers. Candidates should have prior experience in customer service, preferably within webshop, retail, or support environments, demonstrating an ability to handle a broad range of inquiries professionally and efficiently. Key responsibilities include responding to emails, chats, and phone calls, managing and packing web orders, providing information on order status, delivery, and returns, as well as processing exchanges and complaints. The role demands a structured and independent working style, combined with a positive, service-minded attitude and the ability to build customer trust. A good understanding of IT is essential, with experience in CRM or webshop systems considered advantageous. Collaboration skills are important for working closely with warehouse and marketing teams to ensure smooth order processing and customer case management. This full-time position offers training on company systems and is situated in a dynamic, growing e-commerce environment, providing opportunities for professional development within an informal and engaged workplace culture. Overall, the ideal candidate is customer-focused, organized, tech-savvy, and capable of delivering excellent service to enhance customer satisfaction and support the company’s expanding online presence.