Kundeservicemedarbejder

The role of Kundeservicemedarbejder at Nimara ApS involves providing customer support in a dynamic, growth-oriented e-commerce environment specializing in furniture and design. Key responsibilities include handling customer inquiries via email, phone, and chat, managing complaints and returns, and offering guidance on products, delivery, and order status. Candidates should possess strong communication skills in both Danish and English, with the ability to articulate clearly in spoken and written forms. Experience in customer service and complaint resolution is advantageous, alongside proficiency in essential IT tools such as Microsoft Word, Excel, and Outlook. The position requires a service-minded and patient individual who can work independently and take initiative. Working at Nimara offers a collaborative atmosphere with an informal tone and a practical approach to tasks, emphasizing enthusiasm and proactive engagement. There are opportunities for increased responsibility and personal development within the approximately 50-employee company headquartered in Odense. Both part-time and full-time employment options are available, catering to diverse candidate needs. Overall, this position suits candidates with solid customer service experience, strong interpersonal and communication abilities, and basic IT competency, looking to contribute to and grow within a vibrant e-commerce business.