Kundeservicemedarbejder til DKTrimmer – gør en forskel for vores kunder

This role requires a customer service professional with several years of experience in handling customer inquiries and support tasks. Key competencies include clear and friendly communication skills, both written and verbal, with an empathetic and structured approach to managing customer interactions. The candidate should be adept at managing multiple tasks and maintaining composure during busy periods, demonstrating strong organizational skills and the ability to prioritize effectively. Familiarity with Microsoft Office applications is essential, while experience with e-commerce platforms such as Shopify and order management tools like Peak is considered advantageous. Responsibilities involve responding to customer inquiries via phone and email, managing returns and complaints, handling customer feedback on platforms like Trustpilot, and contributing to continuous improvements in the customer journey. The role also includes ad hoc office tasks related to webshop operations, order processing, shipping coordination, and sales support. Collaboration and teamwork are emphasized, particularly in peak seasons from March to October, within a small, dynamic team environment. The position offers an opportunity to work in a growing e-commerce business specializing in tools, machinery, and accessories sold in Denmark and Sweden, with modern office facilities and a supportive work culture focused on delivering excellent customer service. Overall, the ideal candidate is a motivated team player with a customer-centric mindset, capable of balancing operational duties with proactive problem-solving to enhance customer satisfaction and support business growth.