This freelance Customer Service Representative role requires proficiency in digital communication tools and platforms, with the ability to support customers via email, chat, and phone. Candidates must demonstrate strong problem-solving abilities and excellent written and verbal communication skills to ensure clear, friendly, and effective interactions that enhance customer satisfaction. The position involves using proprietary Onepilot technology and a knowledge base, accessible after completing e-learning training, to deliver accurate and timely support. Flexibility is essential, as the role offers a self-set schedule with a minimum commitment of 20 hours per week. The job emphasizes performance-based payment per ticket resolved, incentivizing efficiency and quality in customer service delivery. While no specific experience or education levels are mandated, the role suits individuals comfortable working remotely and independently, with a focus on digital literacy and customer engagement. Training and ongoing support are provided to facilitate skill development and familiarity with the tools and processes. Overall, this position is ideal for candidates seeking flexible, remote work opportunities in customer service, requiring strong communication, problem-solving skills, and adaptability to digital environments.