This entry-level Customer Service Representative role with Onepilot is designed for US-based freelancers who provide remote support to clients' consumers. Candidates should demonstrate fluency with digital tools and platforms, enabling efficient communication and problem resolution via email, chat, and phone. Strong written and verbal communication skills are essential to deliver clear, friendly, and accurate assistance, ensuring customer satisfaction. The role requires strong problem-solving abilities to address diverse customer inquiries effectively. Flexibility and self-motivation are important, as representatives work from home on a performance-based payment model, earning approximately €15 per hour and setting their own schedules with a minimum commitment of 20 hours per week. The position includes comprehensive e-learning training and access to a knowledge base, supporting continuous skill development. Ideal candidates possess a high school education and have foundational experience in customer service or related fields. This role suits individuals seeking flexible, remote work with a focus on digital customer engagement and efficient issue resolution.