Part-time, Adoption & Solution Specialists
Role highlights
Full Time
Permanent
Entry
Hybrid · On-site
The role of Part-time Adoption & Solution Specialist focuses on customer support with an emphasis on driving platform adoption and delivering impactful solutions. Candidates should possess strong interpersonal skills, enjoying connection and relationship-building with customers. Key competencies include active listening, clear and confident communication, and a solution-oriented mindset. The position requires proficiency in managing support channels, particularly Intercom, to respond promptly and effectively to customer inquiries and issues, aiming to enhance customer satisfaction (CSAT). Collaboration skills are essential, as the role involves working closely with Customer and Product teams to track cases, share insights, and contribute to product improvements based on user feedback. Candidates should be quick learners with a curiosity for technology and a proactive attitude toward continuous improvement. Fluency in Danish (native) and English is mandatory. While formal education is not strictly specified, candidates may be studying or have backgrounds in Communication, IT, Learning & Development, or Digital Media, or simply demonstrate a passion for helping others grow. The part-time nature (15–25 hours per week) suits students or those balancing other commitments. The role aligns with a purpose-driven company culture that values trust, empowerment, and impact, offering flexible work arrangements and a collaborative environment. Overall, the ideal candidate combines customer-centric support expertise, tech adaptability, bilingual communication skills, and a proactive, collaborative approach to foster customer success and platform adoption.
About the role
Role Summary
- Join the Customer Support team as an Adoption & Solution Specialist
- Part-time position (15–25 hours/week)
- Focus on helping customers succeed by creating solutions and driving adoption
- Support is about more than closing tickets—it's about making an impact and helping customers realize the platform's full potential
Responsibilities
- Be the first point of contact in the support channel (Intercom)
- Respond and resolve issues with impact, building trust and progress
- Deliver top-notch support to boost customer satisfaction (CSAT)
- Guide and educate customers with actionable tips and best practices
- Help customers get the most out of the platform and grow adoption
- Collaborate with Customer and Product teams to track cases, share insights, and turn feedback into improvements
Requirements
- Looking for a part-time position (15–25 hours/week) that fits alongside studies or other commitments
- Enjoy connecting with people and building lasting relationships
- Have a sharp ear and a calm mindset—listen first, then act with clarity and confidence
- Quick to pick up tech and solution-oriented
- Thrive in collaboration and bring positive energy to the office
- Native Danish speaker and fluent in English
- Possibly studying Communication, IT, L&D, or Digital Media, or simply passionate about helping others grow
- Curious, proactive, and driven to make things better for customers, teammates, and the product
Benefits
- Purpose-driven company: making people happier by making them better
- Ambition to be the go-to operational learning platform for deskless companies
- People culture built on trust, empowerment, and impact (L3C DNA: learn, create, challenge, change)
- HQ at Holmbladsgade 133, Amager—close to the beach, padel courts, and great coffee spots
- Flexible work: from home, office, or elsewhere; encouraged to meet in person a few times a week
- Delicious lunch from Meyers, plus free coffee, tea, fruit, and snacks
How to Apply
- Send your application as soon as possible
- Ongoing screening and interviews
- For questions, feel free to contact Learningbank
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- Location
- København
- Employees
- 11-50 employees
- Website
- www.learningbank.io