Product Manager – Customer Service Agent Application

This mid-level Product Manager role for a Customer Service Agent Application requires a solid foundation in product management principles, supported by a bachelor's degree and approximately 40 points of relevant experience. The ideal candidate should possess expertise in managing the full product lifecycle, from ideation and requirements gathering to development, testing, and deployment, specifically tailored to customer service solutions. Strong skills in stakeholder management, cross-functional team collaboration, and user experience optimization are essential to ensure the application meets the needs of customer service agents and enhances operational efficiency. Familiarity with agile methodologies and tools for product backlog management, sprint planning, and performance tracking is expected. The candidate should demonstrate the ability to analyze customer feedback and usage data to drive continuous product improvements. Additionally, knowledge of customer service workflows, CRM integration, and communication platforms will be advantageous. Effective communication skills and the ability to translate technical requirements into business value are critical for liaising between development teams and business stakeholders. Overall, this position demands a balanced combination of technical understanding, strategic planning, and hands-on product delivery experience within the customer service domain.