Service Manager til Service Desk og Postfunktion i Brøndby

The role requires a senior-level Service Manager with substantial leadership experience, preferably within service or administrative functions. The candidate must demonstrate strong team management capabilities, overseeing two teams totaling 14 employees, with a focus on motivating staff and fostering a high-performance culture. Key competencies include advanced communication skills in both Danish and English, enabling effective interaction with internal and external stakeholders. A solid IT understanding is essential, with familiarity in working across various systems to support service desk operations and post and scanning functions. The candidate should possess experience in process description and continuous improvement, emphasizing structured, detail-oriented work habits and accountability. Responsibilities include resource planning, KPI monitoring, reporting, and ensuring high-quality customer service and support. The role also demands skills in coordinating cross-functional activities and maintaining up-to-date internal communication channels. A bachelor's degree supports the educational foundation for this position. The environment offers opportunities for professional growth, responsibility in a visible role, and contributing meaningfully to colleagues and customers. Overall, the ideal candidate combines leadership, operational management, process optimization, and communication expertise to drive efficient service desk and post function operations.