TELUS Digital: Manager IT Application Support - WFM Platform Management & Automation - REMOTE Role - Night Shifts

This senior-level Manager IT Application Support role at TELUS Digital requires extensive experience in managing and supporting IT applications, specifically focusing on Workforce Management (WFM) platform management and automation. The ideal candidate holds a bachelor's degree and brings a strong background in application support leadership, demonstrating the ability to oversee complex IT environments and ensure high availability and performance of WFM systems. Key competencies include expertise in IT service management, incident and problem resolution, and continuous improvement of application support processes. Experience with automation tools and scripting to optimize workflows and reduce manual interventions is essential. The role demands proficiency in coordinating cross-functional teams, managing vendor relationships, and driving strategic initiatives to enhance platform capabilities. Given the remote nature and night shift schedule, strong communication skills, self-motivation, and the ability to work independently are critical. Candidates should be adept at monitoring system health, performing root cause analysis, and implementing preventive measures to maintain operational excellence. Familiarity with ITIL frameworks, change management, and service delivery metrics will support effective governance and reporting. Overall, this position requires a seasoned IT professional with a blend of technical expertise, leadership acumen, and a focus on automation within WFM platforms to drive efficiency and reliability in a dynamic digital environment.