TELUS Digital: Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts
Role highlights
Full Time
Permanent
Lead
Remote
This role requires a seasoned manager with over five years of development experience, including progression to senior developer or solution architect roles, and at least two years managing technical teams. The candidate should possess a bachelor's degree in Computer Science, Information Technology, or a related field. Core technical competencies include deep expertise in automation tool development and implementation, proficiency with programming languages such as Python, .Net, and Java, and hands-on experience with Robotic Process Automation (RPA) technologies. A strong understanding of operating systems, databases, and IT service management frameworks, particularly ITIL, is essential. The role demands leadership skills in managing and developing teams, driving adherence to development best practices, and fostering innovation in workforce management automation. Effective communication skills are critical for engaging with both technical and non-technical stakeholders, as is the ability to establish and monitor KPIs aligned with organizational goals. Familiarity with software development life cycle (SDLC) governance and IT and WFM compliance frameworks is important. Additional certifications such as ITI, PMP, or SCM are advantageous. The position is remote with night shifts, emphasizing self-management and adaptability. TELUS Digital values diversity and inclusion, seeking candidates who demonstrate solution orientation, customer focus, and continuous self-development while leading change and building effective teams in a dynamic environment.
About the role
TELUS Digital: Manager Workforce Management - Platform Management & Automation (Remote, Night Shifts)
Role Summary
- Lead multiple teams designing, developing, and maintaining automation solutions for WFM operations
- Oversee and optimize automation processes in line with organizational objectives and client expectations
- Manage team performance, engagement, and development
Responsibilities
- Lead and manage a team of developers and technical professionals
- Ensure resource allocation and adherence to development best practices
- Establish and monitor KPIs to align projects with organizational goals
- Collaborate with stakeholders to gather ideas and resolve critical issues
- Ensure compliance with IT and WFM governance frameworks and industry best practices (e.g., SDLC)
- Drive innovation in support processes, tools, and methodologies
- Provide guidance, support, and mentorship to develop a high-performing team
Core Competencies
- Driving development best practices
- Solution orientation and customer focus
- Embracing technology
- Managing self-development
Leadership Competencies
- Providing leadership and leading change
- Building effective teams
- Managing stakeholders
Functional Competencies
- In-depth knowledge of automation tool development and implementation
- Strong knowledge of operating systems, databases, and programming languages (Python, .Net, Java)
- Experience with RPA technologies and tools
- Strong understanding of IT service management frameworks, especially ITIL
- Effective communication with technical and non-technical stakeholders
- Problem-solving and understanding broader departmental impact
Requirements
- 5+ years of experience in a developer role, progressing to senior developer or solution architect
- 2+ years of managerial experience leading a development team
- Bachelor's degree in Computer Science, Information Technology, or related field
- ITI, PMP, SCM certifications are a plus
- B2+ level oral and written English (mandatory)
Equal Opportunity Employer
- TELUS Digital is committed to diversity and inclusion in the workplace
- Employment decisions are based on qualifications, merit, competence, and performance
How to Apply
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