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Role highlights
Full Time
Permanent
Mid
On-site
This role requires strong customer service and communication skills, particularly in handling urgent and stressful situations such as roadside assistance calls. Candidates must be experienced in working in a fast-paced environment with shift work, including night shifts, demonstrating reliability, punctuality, and a structured approach. The position involves answering and managing inbound calls, coordinating solutions and assistance for customers, and performing administrative tasks, often independently during night shifts. A positive, solution-oriented mindset with patience and professionalism on the phone is essential. Familiarity with IT systems is necessary to efficiently handle call logging and coordination. Experience in call centers, reception, or direct customer contact is advantageous, as is a general interest in vehicles and technical matters, though not mandatory. The role emphasizes teamwork during day shifts and autonomy during night shifts, requiring adaptability and decision-making skills. Overall, the ideal candidate combines strong interpersonal abilities with organizational competence and the capacity to manage multiple responsibilities under pressure.
About the role
Role Summary
- Viking Assistance leverer redningstjenester på danske, skandinaviske og europæiske veje
- Søger natte/dagvagt til alarmcentral i Hvidovre
- Besvar opkald fra danske kunder, der har brug for assistance
- Arbejdsskema: 5 dagsvagter – 5 fridage – 7 nattevagter – 4 fridage
- Dagsvagter: arbejde i team med andre agenter
- Nattevagter: arbejde alene med ansvar for at modtage, oprette og koordinere assistancer
- Administrative opgaver indgår
Responsibilities
- Håndtere akutte og frustrerende kundeproblemer (fx autostop)
- Telefonisk håndtering af kundehenvendelser
- Koordinere løsninger og assistance
- Udføre administrative opgaver
- Arbejde i varierende arbejdstider (døgnåben vagtcentral)
Requirements
- Vant til at arbejde i højt tempo
- Erfaring med natarbejde
- Løsningsorienteret, positiv og beslutningsdygtig
- Smilende og tålmodig i telefonen
- Kundeorienteret
- Gode kommunikationsevner
- God arbejdsmoral
- Struktureret, punktlig og mødestabil
- Fortrolig med IT
Nice to Have
- Erfaring fra call-center, reception eller anden direkte kundekontakt
- Kørekort og/eller interesse for biler og teknik (ikke et krav)
Benefits
- Spændende job med nye udfordringer hver dag
- Gode personlige udviklingsmuligheder
- Team med stærkt sammenhold
- Grundig oplæring
How to Apply
- Ansøg via QuickApply på Jobindex
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