Whole Foods Market: Customer Service & E-Commerce Supervisor - Full Time
Role highlights
1,650–3,020 USD
Full Time
Permanent
Mid
Remote · On-site
The Whole Foods Market Customer Service & E-Commerce Supervisor role requires at least 12 months of retail experience with strong capabilities in managing daily operations related to checkout, grocery delivery, and pickup processes. The position demands proficiency in balancing customer flow, task management, and monitoring key performance indicators to ensure high-quality online order fulfillment and overall program execution. Candidates must demonstrate excellent interpersonal and team leadership skills, including coaching, motivating, and developing team members to uphold company core values. Strong analytical skills are essential to identify root causes of underperformance and implement process improvements. The role requires proficiency in Microsoft Office, email communication, and operational applications to support efficient store and e-commerce functions. Physical demands include the ability to lift up to 50 lbs, stand or walk for extended periods, and operate tools and equipment such as box cutters and electric pallet jacks in various temperature and environmental conditions. The supervisor is also responsible for maintaining safety, security, cleanliness, and regulatory compliance within the store environment. Flexibility in scheduling, including nights, weekends, and holidays, is necessary. The role emphasizes fostering positive teamwork, customer relationship management, and collaboration with partners such as Amazon delivery drivers. Overall, this supervisory position blends customer service excellence, operational oversight, team leadership, and safety management within a dynamic retail and e-commerce setting.
About the role
Whole Foods Market: Customer Service & E-Commerce Supervisor - Full Time
Role Summary
- Support Customer Service & E-Commerce programs at assigned store
- Lead processes for checkout experience, grocery delivery, and pickup
- Drive safety, quality of online orders, team productivity, and program execution
- Monitor key performance indicators and in-store visual cues
- Manage daily operations for both E-Commerce and Customer Service
- Support Team Leader in leading and developing Team Members
- Uphold Whole Foods Market core values, leadership principles, and goals
Responsibilities
- Deliver outstanding customer experience; hold Team Members accountable
- Set clear expectations for balancing in-store service and online orders
- Monitor customer flow and assign tasks accordingly
- Stay aware of competitors and industry trends
- Respond effectively to customer questions and concerns
- Support relationships with departmental leaders, store leadership, and partners (e.g., Amazon delivery drivers)
- Foster a positive environment of teamwork and morale
- Maintain Team Member safety and security standards
- Ensure compliance with regulatory rules and standards
- Develop, coach, mentor, and motivate Team Members
- Maintain cleanliness of workspaces and security of equipment
- Identify process improvement opportunities
- Communicate and model WFM core values and leadership principles
Requirements
- 12+ months retail experience
- Ability to perform task management and balance dynamic customer flows
- Strong analysis skills to identify root causes of underperformance
- Excellent interpersonal, motivational, team building, and customer relationship skills
- Capable of teaching others positively and constructively
- Proficient with email, Microsoft Office, and operations-related applications
Physical Requirements / Working Conditions
- Able to lift 50 lbs
- Stand/walk 6-8 hours in an 8-hour workday
- Use hands for grasping, fine manipulation, pushing, and pulling
- Perform motions: bending, twisting, squatting, reaching
- Exposure to FDA-approved cleaning chemicals
- Work in temperatures below 32°F, 32-40°F, and above 90°F
- Work in wet and cold environments
- Flexible schedule including nights, weekends, and holidays
- Use tools and equipment (box cutters, electric pallet jacks, heavy machinery)
Benefits
- Wage range: $16.50–$30.20 hourly, commensurate with experience
- "Whole Benefits" may include health insurance, retirement plan, store discount, paid time off, and other programs (eligibility per plan terms)
- Commitment to fair and equal employment opportunity
How to Apply
- Apply at: https://weworkremotely.com/remote-jobs/whole-foods-market-customer-service-e-commerce-supervisor-full-time-1
- For more information on benefits: https://careers.wholefoodsmarket.com/benefits
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