Whole Foods Market: Customer Service & E-Commerce Supervisor - Full Time

The role of Customer Service & E-Commerce Supervisor at Whole Foods Market requires strong leadership and supervisory skills in a retail environment focused on customer service and online sales operations. Key competencies include managing customer service teams to ensure high-quality interactions, resolving customer inquiries and issues efficiently, and maintaining a positive shopping experience both in-store and through e-commerce channels. The position demands familiarity with e-commerce platforms, order fulfillment processes, and digital customer engagement strategies to support online sales growth. Supervisory responsibilities likely involve scheduling, training, coaching, and performance management to optimize team productivity and service standards. Effective communication and interpersonal skills are essential to coordinate between front-line staff, management, and customers. Additionally, knowledge of retail operations, inventory management, and adherence to company policies and food safety standards is important. While specific experience and education requirements are not detailed, the role typically benefits from prior experience in retail customer service, e-commerce environments, or supervisory positions, along with a high school diploma or equivalent. Overall, this position suits candidates with a customer-focused mindset, leadership capabilities, and the ability to manage multi-channel retail operations efficiently.