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Customer Support Ambassador (Danish Speaking)

København

Company: TimeLog

Published Nov 20, 2025

Role highlights

Contract type

Full Time

Schedule

Permanent

Experience

Entry

Work style

On-site

Key skills

The Customer Support Ambassador (Danish Speaking) role requires fluency in Danish and strong written English communication skills to effectively engage with customers and internal teams. Candidates should have 1 to 3 years of experience in customer support, customer experience, or technical roles, demonstrating the ability to respond to customer inquiries with empathy, accuracy, and efficiency. The position demands a problem-solving mindset, curiosity, and eagerness to learn, supporting continuous personal and professional growth. Key competencies include technical knowledge acquisition related to the Autopilot product, translating complex product features into customer-centric language, and identifying patterns in customer issues to inform product improvements. The role emphasizes collaboration within a team environment, contributing to refining support processes and expanding self-service knowledge bases. Experience working in insight-driven support environments and contributing to cross-functional teams is valuable. The ideal candidate values customer-centricity and is motivated by contributing to both customer success and internal team development. Familiarity with professional services automation software or SaaS products, while not explicitly required, would be beneficial given the company's industry focus. Overall, this role suits organized, communicative professionals who thrive in dynamic, collaborative settings and are committed to enhancing customer clarity and satisfaction through proactive support and continuous feedback.

#Customer Service Representative #Technical Support Specialist #Customer Care Representative #Support Agent #Customer Experience Specialist #Help Desk Specialist #Support Analyst #Customer Support Ambassador #Kundesupport Ambassadør #Client Support Coordinator

About the role

Role Summary

Temporary position covering for a current CSA on leave
First point of contact for many customers using the Autopilot product
Focus on delivering real customer clarity, not just answers
Support team is insight-driven and contributes to product improvements and documentation

Responsibilities

Respond to customer tickets with empathy, accuracy, and speed
Obtain and maintain technical knowledge about the Autopilot product
Act as an internal translator between product features and customer goals
Identify and share ticket patterns and usage blockers with the support development team
Continuously refine and improve internal support processes
Help maintain and expand the knowledge base and self-service tools

Requirements

Speak Danish fluently and write clearly in English
1–3 years of experience in Support, CX, Customer Service, or Technical Roles
Enjoy solving problems and engaging with customers
Organized, curious, and eager to learn for personal growth
Value being part of a collaborative team that shares feedback and celebrates small wins

Benefits

Support is treated as the frontline of customer intelligence, not just a ticket factory
Opportunity to work cross-functionally across the organization
Investment in people through mentorship and internal mobility
Your voice matters, from feature bugs to better ways of working

About Us

TimeLog builds industry-leading Professional Services Automation (PSA) software for consulting and project-based companies
Focus on better time tracking, project planning, and billing
Team genuinely cares about the customer experience from first demo to long-term adoption
Guided by three core values:
- Listen – to customers, each other, and what isn’t said
- Understand – seek to deeply grasp the why before solving
- Contribute – to teams, customers’ success, and the TimeLog community
Customers in Denmark, Sweden, and across Europe
Culture of customer-centricity, autonomy, and collaboration

More roles from TimeLog

View company profile

Nov 20, 2025