Senior Revenue Analyst – Customer Retention & Expansion
Role highlights
Full Time
Permanent
Senior
On-site
The Senior Revenue Analyst – Customer Retention & Expansion role requires a strong background in customer analytics, retention, and revenue operations, ideally within SaaS or subscription-based businesses. Candidates should hold a master's degree in Business, Economics, Data Science, Engineering, or a related field, with 3 to 5 years of relevant experience. Proficiency in data analysis tools such as Excel, Google Sheets, and SQL is essential, along with experience using business intelligence platforms to automate reporting and generate actionable insights. The role demands expertise in building frameworks for renewal forecasting, churn analysis, risk assessment, and win-back opportunities, as well as familiarity with CRM systems, preferably Salesforce, to support churn reporting and customer engagement tracking. Strong communication skills are critical to translate complex data into clear, actionable recommendations for cross-functional teams including Strategic Accounts, Renewals, and Support. The ideal candidate demonstrates a proactive, problem-solving mindset, capable of working independently in a diverse, international environment. A keen interest in leveraging AI and automation to enhance reporting efficiency and insight delivery is highly valued. Experience supporting post-sales teams and a focus on improving the customer journey after deal closure are advantageous. The role emphasizes collaboration, customer-centricity, and continuous learning, aligning with company values that encourage initiative, responsibility, and teamwork. Overall, this position suits a senior-level professional skilled in data-driven customer retention strategies, reporting automation, and cross-functional collaboration to drive adoption, reduce churn, and identify expansion opportunities.
About the role
Role Summary
- Join Veo, a global leader in AI-based sports camera technology
- Focus on customer adoption, retention, renewals, and account expansion
- Deliver insights and reporting to empower Strategic Accounts, Renewals, Adoption, and Support teams
- Help reduce churn, improve customer relationships, and identify expansion opportunities
- Report to the Head of Pricing & Revenue Insights and collaborate with cross-functional teams
Responsibilities
- Track post-sale engagement and highlight customers needing intervention
- Build frameworks for renewal forecasting, win-back opportunities, and risk assessment
- Analyze churn, detect early warning signals, and deliver actionable insights
- Own weekly and monthly reporting on adoption, renewals, churn risks, and retention drivers
- Monitor support backlog and provide forecasts to help manage workloads
- Leverage AI and BI tools to automate reporting and deliver quick insights
- Collaborate with Strategic Accounts, Renewals, and Support to turn insights into actions
Requirements
- MSc in Business, Economics, Data Science, Engineering, or similar
- 3–5 years of experience in customer analytics, retention, or revenue operations (SaaS/subscription business preferred)
- Proficient in data tools (Excel, Google Sheets, SQL) and BI platforms
- Experience building retention and renewal reporting frameworks
- Familiarity with CRM systems (Salesforce preferred) and churn reporting
- Strong communication skills; able to translate data into clear recommendations
- Proactive, problem-solving mindset; able to work independently
- Comfortable in a diverse, international environment
- Interest in leveraging AI and automation for reporting and insights
- Willingness to challenge assumptions and question the status quo
Nice to Have
- Experience supporting post-sales teams
- Interest in improving the customer journey after the deal is won
Benefits
- Central role in customer success at Veo
- Direct impact on adoption, retention, and expansion
- Thriving, fast-growing, and diverse work environment
- Work-life balance and positive company culture
- Innovative Copenhagen office with indoor ball court, rooftop terrace, and gym
- Emphasis on diversity, inclusion, and personal growth
Values We Hold at Veo
- Dare: Take initiative, stay curious, challenge the status quo
- Own it: Drive impact, take responsibility, execute confidently
- Level up: Embrace growth, continuous learning, skill development
- Play as a team: Collaborate across a diverse organization
- Customer Centric: Deliver value through close partnerships and deep understanding
How to Apply
- If you’re excited about this role but don’t meet every qualification, you’re encouraged to apply
- Veo values diversity and welcomes candidates from all backgrounds
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Veo Technologies
Veo is the world’s leading AI powered and affordable football camera solution. We want to enable all teams around the world recording their football matches wit...
- Location
- København
- Employees
- —
- Website
- veo.co