Working Solutions: Customer Support Representative, Intuit TurboTax (Remote - US only)
Role highlights
18–18 USD
Full Time
Permanent
Entry
Remote
This entry-level Customer Support Representative role for Intuit TurboTax, offered by Working Solutions, requires strong customer service skills with a sincere desire to assist users. Candidates should be tech-savvy and comfortable navigating multiple computer systems simultaneously, as the position involves helping customers with software navigation, locating prior tax returns and amendments, and escalating calls when necessary. Communication skills are essential, including maintaining a friendly, professional tone across multiple support channels such as phone, video chat, and chat. The role demands a quiet, organized workspace and a professional appearance on camera. Technically, candidates must have a personal computer (no tablets), preferably running Windows 11, with a wired broadband internet connection of at least 10 Mbps, valid antivirus software, a USB headset with microphone, and a webcam. Intel-based Macs running Windows 11 via Boot Camp are acceptable. The position is seasonal, remote, and offers flexible scheduling within a broad daily window, supporting both weekday and weekend shifts. While no prior tax experience is required, training is provided. The role is an independent contractor position, requiring a criminal background check and excluding applicants from certain states. Compensation is performance-based, with potential earnings up to $0.30 per talk minute and additional incentives, averaging about $18/hour during peak times for top performers. This opportunity suits individuals with a high school education level seeking flexible remote work with customer service and technical navigation experience.
About the role
Company: Working Solutions
Location: Remote (US only)
Website: https://jobs.workingsolutions.com/
Role Summary
- Provide customer support to Intuit TurboTax customers
- Assist with software navigation, locating prior returns, and amendments
- Support customers via phone (with video chat) and traditional chat
- No prior tax experience required; training provided
Responsibilities
- Help customers navigate TurboTax software
- Locate prior tax returns and amendments for customers
- Escalate calls when necessary
- Communicate in a friendly and professional manner
- Use multiple support channels (phone, video chat, chat)
Requirements
- Sincere desire to assist customers
- Tech savvy and comfortable with computers
- Ability to multi-task and navigate multiple systems
- Friendly tone and professional demeanor
- Quiet, uninterrupted workspace
- Organized desk area
- Professional appearance when on camera
Technology Requirements
- Personal computer (no tablets)
- Broadband internet (at least 10 MBPS recommended)
- Wired internet connection (no Wi-Fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software (installed, running, up to date)
- USB headset with microphone
- Webcam
- Mac users: Only Intel-based Macs with Windows 11 via Boot Camp accepted
Schedule
- Seasonal contract through April 15th, 2026 (Tax Day)
- Flexible schedule; choose your own hours
- Program open 7am–11pm CST, Monday–Sunday
- Weekday and weekend shifts available
Earnings Potential
- Earn up to $0.30 per talk minute ($0.31 for bilingual Spanish/English)
- Additional incentives available
- Average equivalent of $18/hour during peak times for top performers
Important Information
- Not available to contractors in California, New York, Pennsylvania, or Washington
- Must pass a criminal background check
- Independent contractor role (no employee benefits)
Benefits
- Work from home
- Flexible hours
- Opportunity to expand skills across industries
- Supportive environment
How to Apply
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