Customer Support Analyst in a Fintech Account with Danish and English, Sofia, Bulgaria (00122700)

This Customer Support Analyst role in a fintech account requires strong bilingual communication skills in Danish and English, with fluency levels of C1 and B2 respectively. The position focuses on delivering high-quality customer service by addressing inquiries related to money transfer transactions through multiple channels, including phone, email, and chat. Key responsibilities include promptly responding to client requests, providing accurate solutions, and escalating issues to appropriate internal teams when necessary. The role emphasizes customer needs assessment to ensure satisfaction and effective problem resolution. Although no prior experience is required, candidates should be capable of quickly learning and adapting to fintech industry specifics through fully paid training provided by the employer. The job offers a stable career path within an international and digitally advanced environment, supported by TELUS Digital Bulgaria, a leading customer experience and AI solutions provider. Candidates will benefit from comprehensive onboarding, ongoing learning opportunities, and a positive workplace culture. The role suits individuals with strong interpersonal and communication skills, a customer-centric mindset, and the ability to work effectively in a multilingual setting. Additional benefits include health insurance, relocation support, and various employee incentives, making this an attractive opportunity for entry-level professionals seeking to develop expertise in fintech customer support and digital services.