Solutions Consultant with Danish and English, Sofia, Bulgaria
Role highlights
Full Time
Permanent
Entry
On-site
The Solutions Consultant role requires strong bilingual communication skills in Danish and English, essential for engaging customers via phone, email, and chat. Candidates must demonstrate excellent interpersonal abilities and a customer service orientation, ensuring high satisfaction through professional support of products and services. Proficiency in using CRM software, ticketing systems, and customer service tools is necessary to efficiently manage inquiries and resolve issues within agreed SLAs. The role emphasizes adherence to structured guides and processes, active listening, and problem-solving skills to meet performance goals such as call handling time, first-call resolution, and customer satisfaction. Adaptability and a quick learning ability are critical, as ongoing training and staying updated on product knowledge and industry trends are part of the job. While no technical background is required, enthusiasm for learning and a customer-focused mindset are highly valued. Candidates should be self-motivated, able to explain complex concepts simply, and possess creative troubleshooting skills. Team collaboration and knowledge sharing are important, along with the ability to maintain composure under pressure and embrace change. This entry-level position suits individuals with a high school education and limited experience, offering comprehensive training and career development opportunities within a dynamic international environment. Additional benefits include relocation support, health insurance, and a positive workplace culture, making it an attractive opportunity for those seeking to start a career in customer experience and digital services.
About the role
- Solutions Consultant with Danish and English for TELUS Digital Bulgaria, Sofia
- Support the world's biggest search engine as part of a dynamic, international team
- Position based in Sofia, Bulgaria; relocation assistance provided
Responsibilities
- Deliver professional support for products and services, ensuring high customer satisfaction
- Use CRM software, ticketing systems, and customer service tools efficiently
- Engage customers via phone, email, and chat
- Resolve customer inquiries within agreed SLAs using knowledge base and protocols
- Meet or exceed performance goals (call handling time, first-call resolution, customer satisfaction)
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Requirements
- Very good Danish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellent active listening and problem-solving skills
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
Nice to Have
- Customer-focused mindset and commitment to exceptional service
- Ability to explain complex concepts simply
- Troubleshooting skills and creative problem-solving
- Team player who shares knowledge and contributes positively
- Embraces change, learns quickly, and maintains composure under pressure
- No tech background required; enthusiasm and willingness to learn are valued
Benefits
- Financial support during relocation (transportation, hotel stay, rent, and assistance finding long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
How to Apply
- Send your CV to [email protected]
- Please mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria with over 4,600 team members. The company provides a broad portfolio of services, including digital services, AI solutions, and customer experience. TELUS Digital Bulgaria is an independent outsourcing services provider.
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