Fitbit Customer Support Specialist with Danish and English, Sofia, Bulgaria (00074864)
Role highlights
Full Time
Permanent
Entry
On-site
This role requires strong bilingual communication skills in Danish and English, with Danish proficiency sufficient for daily customer interactions and English at a B1 level for training and internal communications. The candidate should have a basic understanding of iOS and Android operating systems, enabling them to assist users effectively with device-related inquiries. Key competencies include empathy, customer orientation, and a friendly, outgoing personality to provide excellent support and build rapport with customers. The position demands a result-oriented mindset focused on personal performance and a genuine desire to help customers and contribute to team success. Experience in handling customer support tickets and calls is essential, along with the ability to identify and report trending issues and bugs to supervisory teams. Collaboration within an international, customer-focused team environment is also important. The role is suited for candidates seeking long-term employment and career development within a stable company offering comprehensive training and employee benefits. Overall, the ideal candidate combines language proficiency, basic technical knowledge of mobile platforms, strong interpersonal skills, and a commitment to delivering high-quality customer service in a dynamic, health and technology-driven environment.
About the role
- Position: Fitbit Customer Support Specialist with Danish and English
- Location: Sofia, Bulgaria
- Company: TELUS Digital Bulgaria
- Join a team passionate about health and technology
Responsibilities
- Assist users with issues via tickets or calls
- Provide solutions to device use questions with a customer-oriented approach
- Identify trending issues and bugs from user reports and communicate them to the supervision team
- Collaborate with an international, customer-friendly team
Requirements
- Very good level of Danish for daily customer communication
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrate empathy
- Desire to help customers and contribute to team success
- Result-oriented and focused on personal performance
- Friendly and outgoing personality
- Looking for long-term employment
Benefits
- Relocation assistance for candidates outside Bulgaria
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
- Focus on employee well-being, growth, and team-building
How to Apply
- Apply online: https://jobs.telusdigital.com/en_US/careers/Pipelinedetails?pipelineId=30294&source=%5BTIB%5D+EURES&tags=eures.dk
- Latest application date: 28.02.2026
- Please mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria with over 4,600 team members. The company offers digital services, AI solutions, and customer experience management. TELUS Digital Bulgaria is an independent outsourcing provider and does not function as a local representation of its partners.
More roles from TELUS Digital Bulgaria
View company profileCustomer Support Analyst in a Fintech Account with Danish and English, Sofia, Bulgaria (00122700)
Flexible location
Join TELUS Digital Bulgaria as a Customer Support Analyst in fintech, supporting Danish and English clients. Apply now f...
Digital Trust and Safety Analyst with Danish and English, Sofia, Bulgaria (00042936)
Flexible location
Join TELUS Digital Bulgaria as a Digital Trust and Safety Analyst with Danish and English skills. Ensure online safety a...
Solutions Consultant with Danish and English, Sofia, Bulgaria
Flexible location
Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English in Sofia. Enjoy relocation support, traini...