Digital Trust and Safety Analyst with Danish and English, Sofia, Bulgaria (00042936)
Role highlights
Full Time
Permanent
Entry
On-site
The Digital Trust and Safety Analyst role requires a detail-oriented professional fluent in Danish and possessing at least a B2 level of English proficiency. The primary responsibilities include reviewing user-generated content to ensure compliance with company policies, promptly addressing any violations or risks, and maintaining a safe digital environment. Candidates must demonstrate strong organizational and time management skills, the ability to process sensitive information, and a keen aptitude for identifying behavioral patterns to support informed decision-making. Effective communication skills are essential, particularly the ability to defend decisions and provide clear contextual explanations. Familiarity with pop culture, global events, and the specific cultural nuances of the served markets is important to accurately assess content and potential risks. Although not mandatory, experience in investigating fraud, spam, or inappropriate content is considered advantageous. This entry-level position is based in Sofia, Bulgaria, with relocation support provided, including financial assistance and comprehensive training. The role offers stable employment, career development opportunities, and a positive international work environment within a large digital services company. Overall, the position suits candidates with a high school education and foundational experience seeking to develop expertise in digital trust and safety within a global context.
About the role
Location: Sofia, Bulgaria
Company: TELUS Digital Bulgaria
Role Summary
Join TELUS Digital Bulgaria as a Digital Trust and Safety Analyst. You will review user-generated information, ensure compliance with policies, and help maintain a safe digital environment. The position is based in Sofia, Bulgaria, with relocation support provided.
Responsibilities
- Review user-generated back-office information for policy compliance
- Take prompt action on information that violates guidelines or poses risks
- Stay updated on internal policies for accurate implementation
- Identify and analyze patterns to address potential risks proactively
Requirements
- High attention to detail
- Ability to defend decisions and provide context
- Skill in identifying behavioral patterns for decision-making
- Strong organizational and time management skills
- Ability to process sensitive information
- Very good level of Danish
- B2 or higher English language skill
- Knowledge of pop culture, global events, and the culture of the market(s) served
Nice to Have
- Experience investigating fraud, spam, or inappropriate information
Benefits
- Financial support for relocation (transportation, hotel stay, rent, and assistance finding long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
How to Apply
- Apply online: https://jobs.telusdigital.com/en_US/careers/Pipelinedetails?pipelineId=14748&source=%5BTIB%5D+EURES&tags=eures.dk
- Latest application date: 28.02.2026
- Please mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is the largest employer in the CX industry in Bulgaria, with over 4,600 team members. The company offers a broad portfolio of digital services and is committed to strict adherence to client procedures and practices.
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