Customer Support Analysts in a Fintech Account with Danish and English, Sofia, Bulgaria
Role highlights
Full Time
Permanent
Entry
On-site
This role as a Customer Support Analyst in a fintech environment requires strong bilingual communication skills in Danish and English, with proficiency levels equivalent to C1 in Danish and B2 in English. The primary responsibilities include handling customer inquiries related to money transfer transactions through multiple channels such as phone, email, and chat, ensuring prompt and accurate responses. The position demands the ability to identify and assess customer needs to deliver satisfactory solutions and escalate issues to appropriate departments when necessary. Although no prior experience in customer support is required, candidates should be adaptable and eager to learn, supported by fully paid training provided by the employer. The role is based in Sofia, Bulgaria, with relocation assistance available, indicating an international and culturally diverse work environment. The company emphasizes career development, stability, and a positive workplace culture, which suggests a focus on continuous learning and professional growth. Overall, ideal candidates will demonstrate excellent interpersonal and problem-solving skills, multilingual communication capabilities, and a customer-centric approach within the fintech sector.
About the role
Location: Sofia, Bulgaria (relocation assistance provided)
Role Summary
- Join TELUS Digital Bulgaria as a Customer Support Analyst in a fintech account
- Use Danish and English to support customers
- Work in a positive, international environment
Responsibilities
- Provide solutions to questions and inquiries related to money transfer transactions
- Forward issues to relevant units when necessary
- Respond promptly and accurately to client requests
- Assist customers via phone, email, and chat
- Identify and assess customer needs to ensure satisfaction
Requirements
- Fluency in Danish and English (C1/B2-equivalent)
- No prior experience in a similar role required
Benefits
- Fully paid training
- Stable job with career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
- Financial support during relocation (transportation, hotel stay, rent, and help finding long-term accommodation)
- Accommodation for up to 21 days for candidates relocating from outside Bulgaria
How to Apply
- Start as soon as possible
- Send your CV to [email protected]
- Mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria with over 4,600 team members. The company offers digital services, AI solutions, and customer experience management. TELUS Digital Bulgaria is an independent outsourcing provider.
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