Digital Trust and Safety Analyst with Danish and English, Sofia, Bulgaria
Role highlights
3,000–3,100 EUR
Full Time
Permanent
Entry
On-site
The Digital Trust and Safety Analyst role at TELUS Digital Bulgaria requires a strong focus on reviewing user-generated content for policy compliance and risk mitigation. Key competencies include high attention to detail, the ability to defend decisions with clear context, and strong organizational and time management skills. The analyst must be adept at identifying behavioral patterns and analyzing data to proactively address potential risks related to fraud, spam, or inappropriate information. Proficiency in Danish at a very good level and English at B2 or higher is essential, alongside knowledge of pop culture, global events, and the cultural nuances of relevant markets. Experience in investigating fraudulent or harmful content is considered an asset. The role demands handling sensitive information with discretion and adhering to evolving internal policies. This position offers comprehensive training, relocation support, and career development opportunities within a leading company in the Customer Experience industry. The environment is international and supportive, emphasizing continuous learning and employee well-being.
About the role
- Position: Digital Trust and Safety Analyst with Danish and English
- Location: Sofia, Bulgaria (relocation support provided)
- Company: TELUS Digital Bulgaria
- Join a leading company in the Customer Experience (CX) industry
Responsibilities
- Review user-generated back-office information for policy compliance
- Take prompt action on information violating guidelines or posing risks
- Stay updated on internal policies for accurate implementation
- Identify and analyze patterns to proactively address potential risks
Requirements
- High attention to detail
- Ability to defend decisions and provide context
- Skill in identifying behavioral patterns for improved decision-making
- Strong organizational and time management skills
- Ability to process sensitive information
- Very good level of Danish
- B2 or higher English language proficiency
- Knowledge of pop culture, global events, and culture of the relevant market(s)
- Experience investigating fraud, spam, or inappropriate information is an asset
Benefits
- Financial support for relocation (transportation, hotel, rent, and assistance finding long-term accommodation)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary (€3000 - €3100)
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
How to Apply
- Send your CV to [email protected]
- Mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria, with over 4,600 team members. The company offers a broad portfolio of digital services, AI solutions, and customer experience. Learn more at https://www.telusdigital.com/.
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