Digital Trust and Safety Specialists with Danish and English, Sofia, Bulgaria
Role highlights
Full Time
Permanent
Entry
On-site
The role of Digital Trust and Safety Specialist requires strong bilingual proficiency in Danish and English (minimum B2 level), enabling effective communication and comprehension of policy guidelines. Candidates must demonstrate high attention to detail and the ability to critically assess user-generated content for compliance with internal policies, ensuring prompt action against violations or risks. Key competencies include identifying and analyzing behavioral patterns to proactively mitigate potential threats such as fraud, spam, or inappropriate content. The position demands strong organizational and time management skills to handle back-office review tasks efficiently. Experience in investigating fraudulent or suspicious activities is considered a valuable asset, enhancing decision-making and risk assessment capabilities. Specialists must be able to confidently defend their decisions and provide contextual explanations, reflecting sound judgment and adherence to company standards. The role offers comprehensive training and career development opportunities within a stable, internationally oriented environment focused on customer experience and digital services. Additional benefits include health insurance, relocation support, and access to modern office amenities, supporting employee well-being and professional growth. Overall, the ideal candidate combines linguistic skills, analytical acumen, and a proactive approach to maintaining digital trust and safety in a fast-paced, policy-driven setting.
About the role
- Digital Trust and Safety Specialist with Danish and English
- Location: Sofia, Bulgaria (relocation support provided)
- Join TELUS Digital Bulgaria, a leader in the Customer Experience (CX) industry
Responsibilities
- Review user-generated back-office information for policy compliance
- Take prompt action on information violating guidelines or posing risks
- Stay updated on internal policies for accurate implementation
- Identify and analyze patterns to proactively address potential risks
Requirements
- Very good level of Danish
- B2 or higher English language skill
- High attention to detail
- Ability to defend decisions and provide context
- Ability to identify behavioral patterns for improved decision-making
- Strong organizational and time management skills
- Experience investigating fraud, spam, or inappropriate information is an asset
Benefits
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
- Financial support during relocation (transportation, hotel stay, rent, and assistance in finding long-term rental)
- Access to TELUS Tower office in Sofia: city center location, personal gym, relax and gaming areas
How to Apply
- Send your CV to [email protected]
- Mention in your application that you found the job at Jobindex
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria with over 4,600 team members. The company provides a broad portfolio of services including digital services, AI solutions, and customer experience. Learn more: https://www.telusdigital.com/
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