Fitbit Customer Support Specialist with Danish and English, Sofia, Bulgaria
Role highlights
Full Time
Permanent
Entry
On-site
This role requires strong bilingual communication skills in Danish and English, with Danish proficiency sufficient for daily customer interactions and English at a B1 level for internal communication and training. The ideal candidate should have a basic understanding of iOS and Android operating systems to effectively assist users with device-related inquiries. Key competencies include empathy, customer orientation, and problem-solving abilities to address user issues via tickets or calls. The position demands a team-player mindset, result-oriented focus, and a friendly, outgoing personality to contribute positively to the international customer support team. Experience or interest in health and technology sectors is advantageous. The role involves identifying and reporting trending issues and bugs to supervision, indicating attention to detail and communication skills. The company offers comprehensive training, relocation support, and career development opportunities, emphasizing employee well-being and growth within a stable, internationally oriented environment. Overall, this position suits candidates with strong interpersonal skills, language proficiency, basic technical understanding of mobile platforms, and a commitment to long-term employment in customer support within a technology-driven setting.
About the role
- Join the Fitbit Customer Support team at TELUS Digital Bulgaria in Sofia
- Support users in Danish and English
- Ideal for those passionate about health and technology
Responsibilities
- Assist users with issues via tickets or calls
- Provide solutions to device use questions with a customer-oriented approach
- Identify trending issues and bugs, and communicate them to the supervision team
- Collaborate with an international, customer-friendly team
Requirements
- Very good Danish language skills for daily customer communication
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use and features
- Demonstrate empathy and a desire to help customers
- Team-player attitude and willingness to contribute to team success
- Result-oriented and focused on personal performance
- Friendly and outgoing personality
- Interest in long-term employment
Benefits
- Relocation assistance for candidates outside Bulgaria
- Up to 21 days of accommodation for relocating candidates
- Financial support during relocation (transportation, hotel stay, rent, and help finding long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning opportunities
- Employee referral bonuses
- Focus on employee well-being, growth, and team-building
How to Apply
- Send your CV to [email protected]
- Please mention in your application that you found the job at Jobindex
Learn more about TELUS Digital Bulgaria
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in Bulgaria, with over 4,600 team members. The company provides a broad portfolio of services, including digital services, AI solutions, and customer experience. TELUS Digital Bulgaria is an independent outsourcing services provider.
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