German Speaking Customer Service Representative – Singapore Airlines (B2B) in Athens, Greece
Role highlights
Full Time
Permanent
Entry
On-site
This role requires fluency in German and a good command of English (minimum B2 level) to effectively support business clients across Europe for Singapore Airlines in Athens. Candidates should have at least a high school diploma and a minimum of six months' experience in customer service, preferably within airlines, hospitality, travel, or booking services. Strong PC skills, including proficiency with internal systems, multitasking capabilities, and accurate typing, are essential to manage customer inquiries via phone, email, and chat efficiently. The position demands excellent communication skills to handle B2B customer interactions, manage bookings, and provide detailed information on airline services and policies. Working on-site in a multicultural team environment, the candidate must adapt to a Monday to Friday schedule without weekend shifts. Familiarity with airline or travel industry operations is advantageous to meet the dynamic needs of business clients. The role emphasizes customer-centric service excellence aligned with Singapore Airlines' global reputation. Candidates should also possess the legal right to work in Greece (EU passport or valid work permit). The onboarding process includes 21 days of paid training, ensuring thorough preparation for the responsibilities. Overall, the position suits individuals with foundational customer service experience, strong language skills, and a keen ability to navigate digital tools and communication channels within a fast-paced, international airline setting.
About the role
Location: Piraeus, Athens (On-site only)
Start Date: 23/01/2026
Role Summary
Join Singapore Airlines as a B2B Customer Service Representative in Athens, supporting business clients across Europe in a dynamic, multicultural team.
About the Client
- Singapore Airlines is a leading global airline, offering passenger and cargo services worldwide
- Operates under premium brands: Singapore Airlines and Scoot
- Renowned for excellence in service
Responsibilities
- Handle customer inquiries via phone, email, and chat (B2B focus)
- Manage bookings and provide information on airline services and policies
- Use internal systems to support customer needs
Requirements
- Fluent or high level of German
- Good command of English (B2 level; used for training and tools)
- Minimum high school diploma
- At least 6 months of customer service experience
- Ideally, experience in airlines, hospitality, travel, or booking services
- Strong PC knowledge, multitasking skills, and typing accuracy
Working Conditions
- Monday to Friday schedule (no weekend shifts)
- On-site work only from office in Piraeus, Athens
- 21 days paid onboarding
Benefits
- Competitive salary + performance bonus
- €500 gross one-time bonus after training
- €500 gross monthly rent allowance for first 6 months
- Opportunity to work for a world-class brand in a multicultural team
- Relocation package: flight ticket, airport pick-up, and 4 weeks hotel
- Assistance with finding long-term housing
- Welcoming, international, and diverse work environment
- Private health insurance
- 12-month contract with possibility of permanent contract after expiration
How to Apply
- Send your CV to [email protected]
- For questions or further information, contact the same email
- EU passport or valid Greek work permit required
- Please mention in your application that you found the job at Jobindex
Global Career values diversity and encourages all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.
We look forward to welcoming you to Greece! 🇬🇷
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