ServiceNow: Senior Technical Consultant (OTM Expert)

The role of Senior Technical Consultant specializing in ServiceNow with a focus on OTM (Order to Market) expertise requires advanced technical proficiency and extensive experience in configuring, customizing, and optimizing ServiceNow platforms to support order management processes. Candidates should possess a deep understanding of ServiceNow architecture, workflows, and integration capabilities, particularly as they relate to OTM modules and functionalities. Senior-level experience indicates a strong track record of delivering complex ServiceNow solutions, including designing scalable applications, automating business processes, and enhancing user experience within the OTM domain. A bachelor's degree provides a solid foundation in relevant technical or business disciplines, supporting analytical and problem-solving skills essential for this role. The consultant must demonstrate expertise in requirements gathering, solution design, and implementation best practices, as well as proficiency in scripting languages such as JavaScript used within ServiceNow. Experience with data integration techniques, API management, and performance tuning is also critical. Given the seniority, leadership abilities in guiding project teams, mentoring junior consultants, and collaborating with stakeholders to align technical solutions with business objectives are expected. Knowledge of IT service management (ITSM) principles and familiarity with related ServiceNow modules may be advantageous. Overall, this role demands a seasoned professional capable of leveraging comprehensive ServiceNow and OTM knowledge to deliver high-impact technical solutions that streamline order management workflows and improve operational efficiency.